If you need to change your venue on your event, please email our Account Support team - [email protected] from the email on your account to request this.
You won't be able to update this yourself as we need to ensure the new information is relayed to customers.
In your email please provide us with the event link and the new venue and address to make the venue change.
Once we have updated your listing, we will send an email to all ticket holders confirming the new venue details.
Please note, in accordance with trading standards, customers are entitled to a face value refund for a period of 7 days should they not be able to now attend the event at the new venue.
NB: Whilst the current situation with Covid-19/Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in the customer automated refund email.