All cancellations whatever the reason must be cancelled via your account in the Promotion Centre.
Please head here for guidance on how to cancel your event.
Customers are entitled to a face-value refund.
Please note: at present customer refunds for cancelled are not automatic. Instead we will be in touch with customers, once we have confirmed full details with you (promoters), to discuss their options which will include refunds.
Our usual terms apply. You will be required to repay any ticket funds already advanced, as per your contractual obligations. Should you face financial difficulty then please get in touch to discuss further.
NB: Whilst the current situation with Covid-19/Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in the customer automated refund email.