When you have a new confirmed date for your event, we require Skiddle to be updated which will, in turn, notify your customers.
Firstly, please log into your account in the Promotion Centre and locate your original event using the 'events overview' section. When you have selected your event, you will see a red banner at the top of the page, please click to 'provide us with a date for your rescheduled event' - please repeat the process you did to postpone your event originally but this time, add in your new date.
Once you have previewed this and actioned the postponement for the second time, customers will receive another email informing them of the new date and providing them with their next options. Skiddle will then arrange for the tickets to be moved across to your new event listing following the expiry of your set refund window. For more information, please see here.
Next, you will need to create your event listing with the new date and add tickets to go on sale, please see here to find out how to copy your original listing to a new one.
If you have any questions, please do not hesitate to contact your dedicated Account Manager at [email protected] or our Account Support Team at [email protected]