You can now apply for your booking fee to be claimed as a credit within one month from when an event you have purchased tickets for is cancelled or postponed and you can no longer attend.
Skiddle are no longer refunding booking fees regardless of when the order is made. Instead, when you are refunded or opt for a refund via your order history it will inform you that we have processed a face value only refund. You will then be given the option to claim the booking fee as credit.
Skiddle remains the only ticket agent to offer credit on booking fees. It is industry standard amongst ticket agents to retain booking fees when events are cancelled or postponed, due to the costs of processing bookings and refunds. However, as a ‘customer-first’ company, this is not something we adhere to.
Our official statement regarding booking fee credit can be found here.